Binance requires users who sign up to agree to terms of use that waive their rights to class-action lawsuits.
The only way users can resolve disputes, according to the terms of use, is through arbitration in Hong Kong’s International Arbitration Center, where the cost of having a case heard is $65,000 — prohibitively expensive for the average person.
Subject is covered in article:
https://www.nbcnews.com/business/personal-finance/crypto–traders-want-payback-after-losing-millions-binance-glitches-n1277111